eShop Technical Support
At WebMate, we provide full Technical Support for your eShop, focusing on security, updates, and flawless operation. We specialize in managing WooCommerce eShops, offering tailor‑made solutions that ensure the performance and security of your online presence. Our offer includes specialized packages with or without hosting. The hosting packages are designed to leverage the speed and efficiency of LiteSpeed servers, ensuring top performance for your online store.
Immediate and Effective
Our support is prompt and effective: clients receive email responses to their requests within 2–3 hours, while simpler issues may be addressed immediately. We also offer telephone support for urgent matters, such as store downtime, ensuring swift resolution of any problem. Our commitment to support is absolute, aiming for uninterrupted and secure operation of your online business.
Your on‑call partner, right by your side when you need us – WebMate
Beyond advanced technical support, WebMate brings over 15 years of experience to the digital marketplace. During this time, we have developed and successfully managed more than 100 eShops and 250 websites, demonstrating our reliability and effectiveness in e‑commerce and digital marketing.
Solutions beyond Support
Our expertise goes beyond management and support. We are here to propose and implement expansion solutions for your store, helping drive growth and the success of your online business. With WebMate, you have a trusted partner supporting you at every step—from the initial creation and design of your eShop to its growth and expansion into new markets and audiences. Our commitment to quality, our experience, and our continuous pursuit of innovative solutions are why WebMate is the first choice for hundreds of businesses seeking to stand out in the digital world.
Comprehensive Online Store Support
At WebMate, we offer comprehensive support packages that combine hosting with specialized support for your online store, guaranteeing its security and seamless operation. Understanding the need for security in the digital world, we provide tailored security solutions to protect your eShop from cyberattacks and malware. Our commitment to security includes daily backups, ensuring your data is safe and can be restored immediately if needed.
In addition, we integrate advanced Artificial Intelligence (AI) techniques for continuous monitoring and assurance of proper eShop operation. These AI technologies allow us to detect and address issues before they affect your users’ experience, ensuring the stability and performance of your online store. With WebMate, you have a trusted partner who safeguards your eShop’s security, upgrades, and comprehensive support using the most advanced technologies on the market.
We guarantee the continuous operation of your eShop or website.
WordPress/WooCommerce Support
At WebMate, we understand that running a successful eCommerce platform requires more than a simple initial setup. Our specialized team provides ongoing support for WordPress and WooCommerce, ensuring your online store runs smoothly and efficiently. Our services include regular updates, security monitoring, and performance optimization, tailored to your business’s unique needs. Watch our video to see why we choose WordPress.
Ongoing Training for your Site/eShop Administrators
In addition to the above, at WebMate we provide ongoing training and continuous assistance for your eShop or website administrators. We offer
- Ebook
- Educational videos
- YouTube videos
- Answers to questions
With all the above, we ensure continuous improvement and prevent project stagnation.
