Facebook ads<\/a> that may be running low or already sold out<\/b>.<\/p>\n\n\n\n Accurate stock management is also vital when the online shop is connected to larger platforms such as Skroutz, Greece’s largest price-comparison site and marketplace. It matters even more when the e-shop is connected to marketplace services such as Skroutz’s own checkout, Skroutz Cart<\/b>, because cancelled orders there can have negative consequences, including penalties or extra charges<\/b>. Automated stock management therefore helps customer service and keeps the supply chain running smoothly and sustainably across the business.<\/p>\n\n\n\nAutomatic price updates on your e-shop<\/h3>\n\n\n\n
In a world where prices change constantly, failing to keep prices up to date<\/b> in the online shop and the commercial software at the same time can lead to significant losses. This matters all the more because businesses need speed and accuracy when changing prices to stay competitive.<\/p>\n\n\n\n
Automatic price updates<\/b> on your e-shop do exactly that, letting you take advantage of market opportunities and avoid losses. Being able to change prices in a single place, instead of in both the e-shop and the commercial software<\/b>, makes a huge difference, because mismatched prices can mean lost sales or customers being given the wrong information.<\/p>\n\n\n\n
Changing prices quickly can therefore lead straight to a sale or stop you losing money<\/b>, making your business more effective and efficient.<\/p>\n\n\n\nInstant creation of orders and invoices in the ERP<\/h3>\n\n\n\n
Creating orders and invoices instantly<\/b> in the commercial system brings major advantages for how a business organises its processes. Every time an order is placed<\/b>, it goes straight into the ERP<\/b>, with no need to re-enter the customer’s details and the products they ordered<\/b>. This cuts data-entry time and reduces the chance of errors.<\/p>\n\n\n\n
What’s more, all orders are recorded<\/b> alongside the orders from the physical shop, giving a complete picture of sales in one place. This centralised management makes it easier to monitor and analyse sales and supports strategic decisions. Businesses can then make their processes more efficient and respond faster to market needs, giving their customers better service and keeping a competitive edge.<\/p>\n\n\n\nMaking processes more efficient<\/strong><\/h3>\n\n\n\nIn a competitive market, full integration between the operations of an e-shop<\/b> and an ERP<\/b> system can be a decisive factor in raising productivity and streamlining overall business processes. Connecting these systems gives a fast, accurate flow of information, so you can make quick, well-informed decisions. It also reduces the margin for human error and improves the customer experience, which strengthens the competitiveness and growth of the business. This integration is therefore an important step towards operational excellence.<\/p>\n\n\n\nWhich ERP should I choose for my e-shop?<\/strong><\/h2>\n\n\n\nERP<\/strong><\/th>Target market<\/strong><\/th>API quality<\/strong><\/th>myDATA ready<\/strong><\/th>Order sync<\/strong><\/th><\/tr><\/thead>SoftOne (Soft1)<\/td> Medium\/large businesses<\/td> Very good REST API<\/td> \u2705 Native<\/td> Real-time \/ cron<\/td><\/tr> Entersoft<\/td> Medium businesses, retail<\/td> Good REST API<\/td> \u2705 Native<\/td> Real-time \/ cron<\/td><\/tr> Pylon (Epsilon)<\/td> Small\/medium businesses<\/td> Good REST API<\/td> \u2705 Native<\/td> Real-time \/ cron<\/td><\/tr> Galaxy (SingularLogic)<\/td> Medium\/large businesses<\/td> REST\/SOAP API<\/td> \u2705 Native<\/td> Cron \/ webhook<\/td><\/tr> EpsilonNet<\/td> Small businesses, accountants<\/td> Web Service API<\/td> \u2705 Native<\/td> Cron jobs<\/td><\/tr> BusinessClouds<\/td> Cloud-native ERP<\/td> Modern REST API<\/td> \u2705 Native<\/td> Real-time webhooks<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nHow does the integration work technically? API vs XML bridge<\/h2>\n\n\n\nThe first step is to analyse the requirements of the business so the two systems can be fully integrated. This is the step most often skipped, and it is where most mistakes come from. We need to know which data actually matters and has to move between the systems. Next, we develop and install the right interface, which lets data be exchanged in real time. Maintaining the connection keeps the e-shop<\/b><\/strong> running smoothly and keeps sales in line with the information stored in the ERP<\/b>.<\/p>\n\n\n\nSteps to connect<\/strong> an e-shop to an ERP<\/h3>\n\n\n\nThere are four main steps.<\/b> First, connecting an e-shop to an ERP means documenting the requirements. This is crucial to avoid transferring useless information, which adds no value and still costs extra development time or server resources. It is important to define exactly which information is needed so the integration works effectively.<\/p>\n\n\n\n
Next, the ERP technician<\/b> (the person or firm that supports your commercial software) is responsible for providing the required information in a format the online shop can import. The most suitable approach is often an API<\/b>, which allows continuous, automated updates. Where an API isn’t possible, an XML<\/b> file sent to a remote location, or even an Excel file, can be used instead. Of course, the reverse route also has to be set up somehow: sending orders from the shop to the commercial software.<\/p>\n\n\n\n
Then the information has to be imported into the e-shop and an update interval<\/b> set. For example, updates could run every three hours, so the e-shop always has the latest data without unnecessary delays. This is the job of the company that built the e-shop. At WebMate, for example, we do this ourselves using AJAX, so updates and data transfers run asynchronously and without delays.<\/p>\n\n\n\n
Finally, although it is the last step, optimising<\/b> the integration is particularly important, because delays can appear at certain update points. For example, instead of updating every product, it can be more efficient to update only the products that have changed. This speeds up processing and avoids overloading the systems.<\/p>\n\n\n\n
Bear in mind that no two integrations are the same, which is why we can’t go into more technical detail here: both the e-shop’s CMS and the specific commercial software play a part.<\/p>\n\n\n\n
ERP solutions for your online shop<\/strong><\/h3>\n\n\n\nThere are a great many solutions<\/b> for commercial software, large and small, to suit the needs of different businesses. The best known worldwide is SAP<\/b>, but it mainly suits large businesses because of its complex structure and high installation and maintenance costs.<\/p>\n\n\n\n
Among small and medium-sized businesses in Greece, SoftOne<\/b> and the commercial software from EpsilonNet<\/b> are more widespread, offering flexibility and adapting to the needs of each business.<\/p>\n\n\n\n
SingularLogic<\/b> is also well known for its ERP solutions, and each system has its own strengths and weaknesses. The right choice depends on the type and needs of each business.<\/p>\n\n\n\nTailoring the ERP to your business’s needs<\/strong><\/h3>\n\n\n\nEvery business is different<\/b>, so tailoring an ERP system to its specific needs and goals is essential to its success. In that context, choosing the right commercial software<\/b> is a critical decision that can affect an organisation’s efficiency and growth.<\/p>\n\n\n\n
How large or small<\/b> a business is, along with its own processes<\/b>, largely determines what implementing and integrating the ERP will require. A tailored approach fits current systems and workflows better, giving flexibility and making better use of resources. With the right ERP customisation, businesses can substantially improve their workflow, cutting costs and raising efficiency, which ultimately leads to sustainable growth.<\/p>\n\n\n\nWhat can be synced<\/h2>\n\n\n\nItem<\/strong><\/th>Sync direction<\/strong><\/th>Frequency<\/strong><\/th>Included in<\/strong><\/th><\/tr><\/thead>Products (new\/edits)<\/td> ERP \u2192 e-shop<\/td> Cron 15min<\/td> All packages<\/td><\/tr> Prices & discounts<\/td> ERP \u2192 e-shop<\/td> Cron 15min<\/td> All packages<\/td><\/tr> Stock<\/td> ERP \u2192 e-shop<\/td> Cron 3min<\/td> Standard+<\/td><\/tr> Orders<\/td> E-shop \u2192 ERP<\/td> Real-time<\/td> All packages<\/td><\/tr> Customers<\/td> Two-way<\/td> Real-time<\/td> Standard+<\/td><\/tr> Invoices \/ myDATA<\/td> ERP \u2192 e-shop<\/td> Real-time<\/td> Enterprise<\/td><\/tr> Shipping status<\/td> ERP \u2192 e-shop<\/td> Cron 5min<\/td> Standard+<\/td><\/tr> Returns \/ RMA<\/td> Two-way<\/td> Real-time<\/td> Enterprise<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nHow to connect your e-shop to an ERP in 8 steps<\/h2>\n\n\n\n
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Step-by-step guide to integrating an e-shop (WooCommerce, OpenCart, Magento) with an ERP (SoftOne, Entersoft, Pylon, Galaxy). It covers the process from the initial audit to go-live and maintenance.<\/p>\n\n<\/div>\n
PT6W<\/strong> <\/span><\/p>\n\n
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Audit your current ERP & e-shop<\/h3>\nRecord which ERP you use (SoftOne, Entersoft, Pylon etc.), which version, which e-shop platform (WooCommerce, OpenCart, Magento), the number of products, categories and customers, and your daily order volume. This defines the scope and cost of the project.<\/p>\n<\/div>\n<\/div>\n
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Choose the integration method<\/h3>\nDecide between a REST API (real-time, recommended for all modern ERPs), an XML bridge (legacy but still widespread) or webhook-based sync. We usually choose a hybrid solution: real-time webhooks for orders and stock, and 15-minute cron jobs for everything else.<\/p>\n<\/div>\n<\/div>\n
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Map fields between ERP & e-shop<\/h3>\nMatch up the fields: SKU codes, prices (net vs including VAT), categories, custom fields (e.g. brand, colour, size), units of measure and VAT rates, and decide which system is the source of truth for each field. This step prevents 80% of future sync conflicts.<\/p>\n<\/div>\n<\/div>\n
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Activate API credentials & connectors<\/h3>\nCreate API keys in the ERP (usually through the ERP admin panel), install the middleware\/connector on the e-shop or on a dedicated server, whitelist IPs in the ERP firewall where needed, and set up the cron schedules.<\/p>\n<\/div>\n<\/div>\n
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Initial bulk data import<\/h3>\nThe first bulk transfer of data from the ERP to the e-shop: all active products with images, categories, opening stock, price lists and existing customers. This is usually done in a staging environment first.<\/p>\n<\/div>\n<\/div>\n
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Test with test orders on staging<\/h3>\nTests in a staging environment with test orders. Confirm that the order reaches the ERP, the invoice is issued correctly through myDATA, stock is updated and the customer receives confirmations. Test edge cases: out-of-stock, partial fulfilment, returns.<\/p>\n<\/div>\n<\/div>\n
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Go-live & 14-day intensive monitoring<\/h3>\nSwitch production on with a rollback plan ready. Real-time monitoring for the first 14 days, with daily reports and error alerts. Immediate action on any sync issue that appears. Documentation of the edge cases that need tuning.<\/p>\n<\/div>\n<\/div>\n
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Ongoing maintenance & SLA<\/h3>\nMonthly monitoring with health reports, updates whenever the ERP or the e-shop has a major release that affects the APIs, integration backups, and troubleshooting support when needed. For enterprise packages we provide an SLA with a guaranteed response time and 99.5% uptime.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\n
What other popular features<\/strong> can an e-shop ERP integration offer?<\/h2>\n\n\n\nConnecting an online shop to its commercial system can extend to several other areas and make the business more efficient. Below we look at other features that can help a business<\/b> build more effective processes.<\/p>\n\n\n\nSending automatic updates<\/strong> to customers<\/h3>\n\n\n\nSending automatic updates to customers<\/b> improves the customer experience and satisfaction. With this kind of integration, customer updates can be automated straight away<\/b> for every stage of the order. This cuts delays in keeping customers informed and builds trust.<\/p>\n\n\n\nManaging and tracking orders<\/strong><\/h3>\n\n\n\nConnecting the online shop to the commercial software<\/b> lets you track each order<\/b> effectively at every stage. Businesses can offer more checkpoints, keeping both the end customer and the customer support<\/b> team informed. When customers hear promptly about the status of their order, transparency improves and so does their satisfaction.<\/p>\n\n\n\n
At the same time, customer support can take a more active role, answering questions and solving problems straight away. Improvements like these lead to excellent service and help build long-term customer relationships.<\/p>\n\n\n\n
Reporting and better decision-making <\/h3>\n\n\n\n The value of connecting an e-shop to an ERP<\/b> lies in bringing all of the business’s data together in one place. This makes data management more effective and lets you produce more accurate, up-to-date reports<\/b> that support decision-making.<\/p>\n\n\n\n
With business data gathered in a single system, managers have access to critical information in real time. That makes it easier to create reports that reflect the current state of the business and give a solid basis for sound decisions<\/b>.<\/p>\n\n\n\n
Integrating systems also limits the errors that come from manual data entry and makes the information more reliable. Connecting an e-shop to an ERP therefore raises operational efficiency and sharpens the company’s strategic direction.<\/p>\n\n\n
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Why connect my e-shop to an ERP?<\/h3>\n\n\n
The reasons to connect your ERP to your online shop are instant product creation and updates, instant order creation, and lower operating costs and less time spent.<\/p>\n\n<\/div>\n<\/div>\n
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How often do the e-shop & ERP sync?<\/h3>\n\n\n
It really depends on how many products there are in the ERP and the e-shop, the specs and power of the server, and what the e-shop owners want. We usually recommend updating stock every 7-10 minutes and running general updates of prices, titles etc. every 1 to 2 hours.<\/p>\n\n<\/div>\n<\/div>\n
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Which information flows from the e-shop to the ERP, and which from the ERP to the e-shop?<\/h3>\n\n\n
We can send any information we want to and from a system, as long as the necessary API connection exists. It is best to treat one system as the base, for example the ERP, and send information from it to the e-shop. When orders are placed on the e-shop, we update the ERP so that stock levels go down. Photos and other media are best kept on the e-shop’s server.<\/p>\n\n<\/div>\n<\/div>\n
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How does the connection work technically? API, XML or webhook?<\/h3>\n\n\n
The modern, recommended method is a REST API with JSON, supported by all the major ERPs. Older solutions use an XML bridge or SOAP. Webhooks are used for instant notifications (e.g. a new order on the e-shop updates the ERP immediately). Cron jobs run at set intervals (5, 15 or 30 minutes). WebMate picks the best method for each ERP and its requirements.<\/p>\n\n<\/div>\n<\/div>\n
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Real-time sync vs cron jobs \u2014 which should I choose?<\/h3>\n\n\n
Real-time (webhooks) is needed for critical data: orders, stock of popular products and invoicing. Cron jobs (5-30 minutes) are enough for bulk product updates, price lists and statistics. We usually take a hybrid approach \u2014 real-time for orders and stock, a 15-minute cron for everything else. Real-time costs slightly more because of the infrastructure overhead.<\/p>\n\n<\/div>\n<\/div>\n
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Which common mistakes should I avoid in e-shop ERP integration?<\/h3>\n\n\n
The 5 most common mistakes: (1) no data-mapping strategy \u2014 different SKU formats in the ERP and the e-shop, (2) wrong priority in asynchronous syncs (which system is the source of truth for each field), (3) not testing in a staging environment before go-live, (4) no error logging and alerts when a sync fails, (5) not allowing for ERP API rate limits \u2014 many ERPs have limits such as 100 requests\/minute.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"
E-shop ERP integration automates the syncing of products, stock, orders and invoicing between your online shop and your commercial\/accounting software. In Greece, the most common combinations are WooCommerce with SoftOne, Entersoft, Pylon, Galaxy or BusinessClouds, ERP packages widely used by Greek businesses. Implementation costs range from \u20ac2,000 (basic API integration) to \u20ac8,000+ (advanced, with myDATA, […]<\/p>\n","protected":false},"author":3,"featured_media":13735,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","rank_math_title":"E-shop ERP Integration %currentyear%: SoftOne, Entersoft, Pylon","rank_math_description":"Complete guide to connecting your e-shop to an ERP: SoftOne, Entersoft, Pylon, Galaxy. API vs XML, what syncs, costs and timelines. Get a quote.","rank_math_focus_keyword":"eshop erp integration"},"categories":[240,247],"tags":[],"class_list":["post-15080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-shop-en","category-e-shop-en-2"],"_links":{"self":[{"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/posts\/15080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/comments?post=15080"}],"version-history":[{"count":1,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/posts\/15080\/revisions"}],"predecessor-version":[{"id":15081,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/posts\/15080\/revisions\/15081"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/media\/13735"}],"wp:attachment":[{"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/media?parent=15080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/categories?post=15080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web-mate.gr\/en\/wp-json\/wp\/v2\/tags?post=15080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}